About Your Visit to Therapex Health Centre

How much health insurance do I have?

The amount covered for each session differs between insurance providers and plan policies. We advise each patient to check with their insurance provider.

Does the clinic provide direct billing?

Yes, we provide direct billing to all major insurance providers. Please see below for a detailed list:

  • Sunlife
  • RWAM
  • Medavie
  • Pacific Blue Cross
  • Manulife
  • Johnson Inc
  • JohnsonGroup Inc
  • Industrial Alliance
  • Greenshield
  • Empire Life
  • Claim Secure
  • Chambers of Commerce
  • Canada Life
  • D.A Towley
  • Desjardins
  • Equitable Life
  • Group Health
  • MSP
  • Worksafe
  • ICBC

Does the clinic accept MSP, Worksafe and ICBC claims?

Yes, we accept approved MSP, Worksafe and ICBC claims.

Do I need a Physician's referral to receive treatment?

A referral from a physician is not required for treatment. However, it may be required from an insurance provider when submitting a claim. Thus, we recommend checking with your respective insurance provider prior to booking.

Is there any cancellation policy?

We require 24 hours notice for any cancellations with our health care practitioners. Failure to do so, will result in a cancellation fee.

What do I need to do for my first visit?

Please arrive 10 mins prior to your scheduled appointment to check in and fill out intake forms. Please bring your personal health number, extended health care insurance, claim number (Worksafe or ICBC patients), and comfortable clothing.